Privacy
At Neato Employment Services Limited we seek to provide the best possible job matching, job training and employment placement service to ensure your employment needs are properly addressed. In order to achieve this aim Neato Employment Services Limited may need to collect personal information about you.
It is important for us to ensure that you are confident that any personal information you provide to us is treated in the appropriate manner and with the appropriate degree of privacy.
Neato Employment Services Limited offers wide and diverse expertise in job matching, job training and employment placement and the services it provides to you will dictate the types of personal information which may be necessary for us to collect.
What does "personal information" mean?
Personal information is any information about you that identifies you or by which your identity may be reasonably determined. By collecting presonal information we are able to:
- identify your employment needs;
- provide the appropriate level of advice and assistance relating to job matching, job training and employment placement;
- ensure that you attain the best possible service and assistance; and
- identify you and protect you from any unauthorised access to your personal information.
How Neato Employment Services Limited collects your personal information
We will always collect your personal information directly from you where possible. Where we are unable to obtain that personal information directly from you we will obtain your consent before information is obtained from another party.
Collection of your personal information may occur in a number of ways including:
- obtaining information from you;
- contact with government departments and government agencies, or any other party on your behalf, and at your request, to obtain such information.
Specifically, personal information is collected during the course of our working relationship with you. Personal information may also be collected when you provide us with further details and particulars regarding your employment needs.
It may occur that personal information may be collected by Neato Employment Services Limited from other sources without your direct knowledge. Examples of this may be where information is obtained from a government department, government agency or health provider.
Where possible we will require you to specifically consent to any use or disclosure of your personal information. Your consent will usually be required in writing however where necessary Neato Employment Services Limited may accept your verbal consent to disclose particular information in satisfying your employment needs.
Regardless of how your personal information is collected and whether it is through implied or actual consent, Neato Employment Services Limited will deal with your personal information in accordance with this privacy policy.
Who would Neato Employment Services Limited disclose your personal information to?
Neato Employment Services Limited may need to disclose your personal information in certain circumstances. For example, your personal information may be required to be disclosed to a government department or government agency.
It may also be necessary to disclose some of your personal information necessarily included on documents filed on your behalf in Government departments. Neato Employment Services Limited may disclose your personal information where you have consented to us doing so in pursuance of your employment needs. Your consent to the disclosure of your personal information may be given expressly, or it may be implied from your conduct and interaction with Neato Employment Services Limited during the normal progression of satisfying your employment needs.
Neato Employment Services Limited will, at all times, attempt to ensure that we do not disclose your personal information to a party outside the company where consent for such disclosure has not been given. In all cases where Neato Employment Services Limited may be required to disclose information that is outside the ambit of satisfying your employment needs, then we will attempt to obtain your direct consent for such disclosure.
Ensuring your personal information is up to date
The effectiveness of satisfying your employment needs, job matching or job training, can only occur when the personal information which we hold is current and up to date. In this regard it is important that, during the course of your relationship with Neato Employment Services Limited, you notify us of any changes to your personal information which we hold. This includes your contact details and any matter that may be material to the furtherance of satisfying your employment needs.
The security of your personal information
Neato Employment Services Limited prides itself on its secure handling of the personal information of its clients. Neato Employment Services Limited will take all reasonable precautions to safeguard personal information which is held by us, either on file or on computer, from loss, misuse, unauthorised access, modification or disclosure.
To ensure that your personal information is secure, Neato Employment Services Limited employ a number of means, these include:
- external and internal premises security;
- the requirement for all employees to enter into a confidentiality agreements;
- computer firewall protection;
- restricted access to personal files and information;
- up to date technology and computer maintenance to prevent unauthorised access;
- document handling and shredding procedures with respect to personal information; and
- limited access to your personal information.
Where Neato Employment Services Limited no longer requires your personal information and your file has been completed your file will be held by us in accordance with the Employment Services Contract 2000-2003 (Records Management Instructions for Job Network Members) and then securely destroyed. The information will also be deleted from our main computer system.
Access to your personal information
At any time you may give notice to Neato Employment Services Limited that you wish to access your personal information that we hold.
In order that this information is made available to you some notice is required so that we may have the documentation ready for your inspection.
Neato Employment Services Limited will endeavour to handle all requests for access to personal information as quickly as possible and provide that information to you within seven (7) days of receipt of that request. However, some requests may take longer to process because of the substantial amount of documents held by the company.
You may only access your own personal information. Any personal information held on your file, in respect of any other person, will not be disclosed to you.
Neato Employment Services Limited retain the right to deny access to personal information where the information may relate to existing or anticipated legal proceedings between Neato Employment Services Limited and you or where access may be regarded as frivolous or vexatious. Neato Employment Services Limited is also under obligations by law, in some circumstances, to deny access to your personal information.
Where Neato Employment Services Limited have denied you access to your personal information, reasons for that denial will be provided.
Sensitive Information under the new Privacy Policy Rules
Certain information which may be collected by Neato Employment Services Limited will be regarded as sensitive information. The disclosure of sensitive information can only be made by Neato Employment Services Limited with your direct consent, or required by law to be disclosed. Some examples of sensitive information include:
- Sexual preferences or practices;
- criminal record;
- membership of trade union;
- membership of professional trade association;
- philosophical beliefs;
- membership of political association;
- religious beliefs or affiliations;
- political opinions;
- racial or ethnic origin;
- financial circumstances.
Your personal information on-line
Neato Employment Services Limited prides itself on the maintenance of up to date and technologically advanced computer systems. Our computers are continually being updated to maintain their security and are regularly audited and tested by external experts to ensure that any breaches of security, potential or actual, may be identified and rectified.
Neato Employment Services Limited will correspond with you via email where you consent to that occurring. Email may not be a secure way to communicate your personal information to us and as such that personal information should be delivered through secure means.
Changes in the Privacy Policy
Neato Employment Services Limited are constantly monitoring regulations, policies and procedures to ensure that it is up to date with all current changes in the law and market practices. As a consequence of this Neato Employment Services Limited may change this Privacy Policy from time to time.
Wishing to access your personal information
Should you wish to access your personal information, all that is required is that you contact Neato Employment Services Limited on (07) 49641 426, and advise us of your request. In accessing that personal information, Neato Employment Services Limited will require you to sign a document stating that you have accessed your personal information.
Complaints about breaches of privacy
If at any time you believe that Neato Employment Services Limited has wrongfully disclosed your personal information or has breached this Privacy Policy then you may lodge a complaint with Neato Employment Services Limited in one of the following ways:
- by telephoning (07) 49641 426; or
- by writing to Neato Employment Services Limited at PO Box 203, Airlie Beach, Qld, 4802.
If you are not satisfied with the response that you receive from Neato Employment Services Limited then you may contact the Federal Privacy Commissioner in one of the following ways:
- by telephoning 1300 363 992; or
- by writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney, NSW, 1042.
